Refund and Returns Policy

All sales are final

Our products are consumable goods intended for personal use. For health, safety, and hygiene reasons, we are unable to accept returns or issue refunds once an order has been placed and shipped. This applies whether or not the product has been opened.

Once a consumable item leaves our facility, we have no way to verify how it has been stored or handled, and we cannot resell or redistribute it. This policy protects every customer who orders from us.

Please review your order carefully before completing your purchase. If you have questions about a product - ingredients, suitability, dosage, or anything else - contact us at trywildheal@gmail.com before you order. We are happy to help you choose the right product the first time.

Order cancellations

If you need to cancel an order, email us at trywildheal@gmail.com as soon as possible. We can cancel and fully refund any order that has not yet been dispatched. Once your order has been packed and handed to the carrier, it can no longer be cancelled.

Orders are usually dispatched within 24 hours, so please contact us quickly.

Damaged, defective, or incorrect items

While we cannot accept returns, we will always make it right if something arrives wrong.

Please inspect your order as soon as it arrives. If your item is damaged in transit, defective, or is not what you ordered, contact us at trywildheal@gmail.com within 7 days of delivery and include:

• Your order number
• A clear photo of the item and the batch or expiry code on the packaging
• A photo of the outer shipping package, if the damage occurred in transit

If your claim is approved, we will ship you a free replacement at no cost to you. We do not issue cash refunds for damaged, defective, or incorrect items - replacement is the remedy we offer. You will not be asked to ship the original item back to us.

Claims submitted more than 7 days after delivery may not be eligible, as we cannot rule out storage or handling issues after that point.

Lost or undelivered packages

If your tracking shows delivered but you have not received your package, contact us within 7 days of the marked delivery date. We will open an investigation with the carrier and, where the package is confirmed lost in transit, send a replacement.

We are not responsible for packages delivered to an incorrect address supplied at checkout. Please double-check your shipping details before ordering.

Exchanges

We do not offer exchanges. Because our products are consumable, we cannot accept an item back in order to send a different one.

Refunds

Refunds are issued only in the limited circumstances described above:

• Orders cancelled before dispatch
• Orders we are unable to fulfil (for example, if an item is out of stock)

Where a refund is approved, it is returned automatically to your original payment method within 10 business days. Please note that your bank or card issuer may take additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at trywildheal@gmail.com.

Your statutory rights

Nothing in this policy limits any rights you may have under applicable consumer protection law, including your right to a remedy where goods are faulty, unsafe, or not as described.

Questions

For any question about this policy or your order, email us at trywildheal@gmail.com and we will get back to you within 1–2 business days.